All Outputs (2)

The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers (2015)
Presentation / Conference
Poole, A. (2015, September). The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers. Paper presented at British Academy of Management 2015: The Value of Pluralism in Advancing Management Research, Education and Practice, Portsmouth, England

This exploratory qualitative study identifies and examines the drivers of surrogate usage and selection criteria in the context of the use of an Independent Financial Adviser (IFA) by a UK consumer. This study results in three main findings. First... Read More about The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers.

Coercive vs legitimate power: A paradox for consumer protection (2015)
Presentation / Conference
Poole, A. (2015, September). Coercive vs legitimate power: A paradox for consumer protection. Paper presented at British Academy of Management 2015: The Value of Pluralism in Advancing Management Research, Education and Practice, Portsmouth, England

This developmental paper identifies a potential paradox in consumer protection regulation based upon the employment by a regulator of ‘coercive power’ upon those that transgress consumer protection regulation. Whilst consumers have been shown to dra... Read More about Coercive vs legitimate power: A paradox for consumer protection.