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Social recognition provision patterns in professional Q&A forums in Healthcare and Construction

Pata, Kai; Santos, Patricia; Burchert, Joanna


Kai Pata

Patricia Santos

Joanna Burchert


© 2015 Elsevier Ltd. All rights reserved. For some decades, professional Q&A forums have been used as a mainstream way of sharing practices between novices and experts. Several forums have had time to develop their own communities and habits, which made them a suitable place to explore patterned epistemic practices. In this paper we look at the social recognition, help seeking and informal learning patterns in communities of practice; our aim is to use the corresponding outputs to scaffold technology supported informal learning. We analyzed professional discussion forums in two countries (UK and Germany) in two different sectors (Healthcare and Construction). We identified a set of interrelated patterns that are used for socially verifying and maturing rules and guidelines, solving problems, introducing new practices and triggering learning. Some particular social recognition and learning trends common in Healthcare and Construction sector Q&A forums are highlighted. We discuss epistemic practice pattern networks for developing scaffolds to enhance the quality of informal learning in workplace environments in an integrated way. We suggest and validate empirically a model of social recognition provision in Q&A forums.

Journal Article Type Article
Publication Date Feb 1, 2016
Journal Computers in Human Behavior
Print ISSN 0747-5632
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 55
Issue A
Pages 571-583
APA6 Citation Pata, K., Santos, P., & Burchert, J. (2016). Social recognition provision patterns in professional Q&A forums in Healthcare and Construction. Computers in Human Behavior, 55(A), 571-583.
Keywords workplace learning, epistemic practice patterns, social recognition, Q&A forum, social networking, community of practice
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