Designing user interfaces for different user groups: A three-way teleconference system for doctors, patients and assistants using a Remote Medical robot

Wysokinski, Andrzej; Kreczmer, Bogdan; Zarczuk, Radoslaw; Stollnberger, Gerald; Giuliani, Manuel; Mirnig, Nicole; Bogdan, Kreczmer; Tscheligi, Manfred; Arent, Krzysztof; Radoslaw, Zarczuk; Grzeszczak, Filip; Andrzej, Wysokinski; Szczesniak-Stanczyk, Dorota

Abstract

© 2016 IEEE. We present the design for a three-way medical teleconference system for communication between a doctor, a patient, and an assistant. The system includes individual doctor-patient and doctor-assistant communication channels, as well as the capability of starting and stopping communication channels separately. The initial system design is based on results of a user requirement analysis. To evaluate the design, we conducted two user studies in which doctors, assistants, and patients used our teleconference system in a simulated examination scenario. The study results show that the general usability of our system was rated as good. However, doctors, patients, and assistants reported that they would like to receive better visualisation of the connection status for the communication channels and the system status of the robot in general. Based on these results, we present an updated design for the teleconference system. We also provide best practices which can help designers of medical teleconference systems.

Citation

Zarczuk, R., Kreczmer, B., Wysokinski, A., Stollnberger, G., Giuliani, M., Mirnig, N., …Andrzej, W. (2016). Designing user interfaces for different user groups: A three-way teleconference system for doctors, patients and assistants using a Remote Medical robot. . https://doi.org/10.1109/ROMAN.2016.7745181

• Conference Name: 25th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2016
• Conference Location: New York, NY, USA
• Start Date: Aug 26, 2016
• End Date: Aug 31, 2016
• Acceptance Date: Aug 26, 2016
• Publication Date: Nov 15, 2016
• Deposit Date: Feb 21, 2017
• Publicly Available Date: Feb 28, 2017
• Journal: 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
• Print ISSN: 1944-9437
• Peer Reviewed: Peer Reviewed
• Pages: 612-617
• Series ISSN: 1944-9437
• DOI: https://doi.org/10.1109/ROMAN.2016.7745181
• Keywords: medical services, robots, medical diagnostic imaging, graphical user interfaces, communication channels, interviews
• Public URL: https://uwe-repository.worktribe.com/output/906047
• Publisher URL: http://dx.doi.org/10.1109/ROMAN.2016.7745181
• Related Public URLs: http://ieeexplore.ieee.org/abstract/document/7745181/
• Additional Information: Title of Conference or Conference Proceedings : 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), 2016