Enterprise imaging: Picturing the service value system

Parry, Glenn

Abstract

Service value is realized within the interaction of client and provider and the Enterprise Image creates a picture of a moment in time of the working relationship. The Enterprise Image focuses on a contractual relationship between two parties and identifies the resources used and who controls them. The resources included in the image are those that are required to achieve the outcome desired from a client/provider interaction. The approach has been applied to many different operations e.g. service maintenance, product provision, consulting. Enterprise Images have proven useful in management decision making, service development, communication and understanding complex enterprises.

• Publicly Available Date: Jun 7, 2019
• Peer Reviewed: Peer Reviewed
• Volume: 1
• Book Title: Facilitating Servitization: Practices and Tools for Managing Service Transition
• Keywords: enterprise imaging, resource based view, servitization, process mapping, process
• Public URL: https://uwe-repository.worktribe.com/output/877345