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Process improvement in facilities management: The SPICE approach

Amaratunga, Dilanthi; Sarshar, Marjan; Baldry, David


Dilanthi Amaratunga

Marjan Sarshar

David Baldry


Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-wise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model (CMM), which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation. © 2002, MCB UP Limited


Amaratunga, D., Sarshar, M., & Baldry, D. (2002). Process improvement in facilities management: The SPICE approach. Business Process Management Journal, 8(4), 318-337.

Journal Article Type Article
Publication Date Oct 1, 2002
Journal Business Process Management Journal
Print ISSN 1463-7154
Publisher Emerald
Peer Reviewed Not Peer Reviewed
Volume 8
Issue 4
Pages 318-337
Keywords facilities management, improvement, process efficiency
Public URL
Publisher URL

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