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The value of integrated multimodal traveller information and its potential contribution to modal change

Kenyon, Susan; Lyons, Glenn

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Susan Kenyon

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Glenn Lyons
Professor of Future Mobility


This paper reports on research that introduced the concept of integrated multimodal traveller information to mixed mode and mixed socio-demographic groups of travellers. Travellers were shown information about travel by car, coach and train for a journey with which they were familiar. Different levels of information were shown at different times, ranging from simple financial cost and journey duration information to information incorporating comfort and convenience factors. The research illustrates that the majority of travellers do not consider their modal choice for the majority of journeys. Rather, this choice is automatic and habitual, based upon subconscious perceptions of the viability and desirability of travel by modes other than the dominant mode. Thus, information about alternative modes is rarely consulted and travellers can be unaware of viable modal alternatives for their journeys. Results suggest that presentation of a number of modal options for a journey in response to a single enquiry could challenge previous perceptions of the utility of non-car modes, overcoming habitual and psychological barriers to consideration of alternative modes. Where the information presented incorporates comfort and convenience factors, in addition to cost and duration, it may challenge travellers' concerns about alternative modes and could persuade a modal change. © 2002 Elsevier Science Ltd. All rights reserved.

Journal Article Type Article
Publication Date Jan 1, 2003
Deposit Date Jan 22, 2010
Publicly Available Date Nov 15, 2016
Journal Transportation Research Part F: Traffic Psychology and Behaviour
Print ISSN 1369-8478
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 6
Issue 1
Pages 1-21
Keywords habit, subjective, reasoned, integrated information, mode choice
Public URL
Publisher URL
Additional Information Additional Information : Lead author. The research in this paper has led significantly to a shaping of national travel information provision in the UK with Professor Lyons having since been an expert advisor to DfT and its Transport Direct Programme. NOTICE: this is the author’s version of a work that was accepted for publication in Transportation Research Part F: Traffic Psychology and Behaviour. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Transportation Research Part F: Traffic Psychology and Behaviour, [6, 1, (March 2003)] DOI: 10.1016/S1369-8478(02)00035-9
Contract Date Nov 15, 2016


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