Services offshoring: A microfoundations perspective

Gerogiannis, Ilias; Zimmermann, Angelika; Wilson, Alex

Abstract

The objective of this paper is to shed light on the link between services offshoring strategy and its outcomes for the firm by developing a theoretical framework for examining the role of employee motivation in the implementation of services offshoring strategy. Our framework is built on two conceptual foundations: the Microfoundations view of strategy and Goal Framing theory. We analyze services offshoring in terms of (a) the attributes and (b) the outcomes of firm level offshoring strategies, and (c) the micro-level processes that are essential for realizing the outcomes. As part of these micro-level processes, we focus particularly on employee motivation for services offshoring strategy implementation. We argue that our framework should constitute the basis of future empirical research in services offshoring, as it aims to contribute a greater theoretical understanding and practical recommendations for the refinement of services offshoring strategies.

Citation

Gerogiannis, I., Zimmermann, A., & Wilson, A. (2017). Services offshoring: A microfoundations perspective. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017, Revised Selected Papers (1-18). https://doi.org/10.1007/978-3-319-70305-3_1

• Conference Name: 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017
• Conference Location: La Thuile, Italy
• Start Date: Feb 22, 2017
• End Date: Feb 25, 2017
• Online Publication Date: Nov 10, 2017
• Publication Date: 2017
• Deposit Date: Jan 12, 2023
• Publisher: Springer Verlag (Germany)
• Volume: 306
• Pages: 1-18
• Series Title: Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 306)
• Series ISSN: 1865-1356; 1865-1348
• Book Title: Global Sourcing of Digital Services: Micro and Macro Perspectives: 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017, Revised Selected Papers
• ISBN: 9783319703046
• DOI: https://doi.org/10.1007/978-3-319-70305-3_1
• Keywords: Services offshoring; Microfoundations; Employee motivation; Goal framing theory
• Public URL: https://uwe-repository.worktribe.com/output/10281167
• Publisher URL: https://link.springer.com/chapter/10.1007/978-3-319-70305-3_1
• Related Public URLs: https://link.springer.com/book/10.1007/978-3-319-70305-3; ; https://www.springer.com/series/7911; ; https://link.springer.com/conference/gsw