Outputs (2)

Problem classification for tailored help desk auto replies (2022)
Presentation / Conference Contribution

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-re... Read More about Problem classification for tailored help desk auto replies.

Establishing the informational requirements for modelling open domain dialogue and prototyping a retrieval open domain dialogue system (2021)
Presentation / Conference Contribution

Open domain dialogue systems aim to coherently respond to users over long conversations through multiple conversational turns. Modelling open domain dialogue is challenging as both the syntactic and semantic features of language play a role in respon... Read More about Establishing the informational requirements for modelling open domain dialogue and prototyping a retrieval open domain dialogue system.