Outputs (9)

Understanding complex service systems through different lenses: An overview (2012)
Journal Article

The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems. A case scenario, improving the perception of safety in the London Borough of Sutton, provided a common context to link participant contribu... Read More about Understanding complex service systems through different lenses: An overview.

Discretion and complexity in customer focused environments (2012)
Journal Article

Operations have traditionally focused on reductive analysis; transactional processes open to mass-customisation and standardisation. This study proposes that service complexity created by extensive 'reasonable' customer demand limits the ability to s... Read More about Discretion and complexity in customer focused environments.

An engineering systems approach to strategic change: The case of the European Automotive Industry (2012)
Journal Article

Build to Order [BTO] refers to a demand driven production approach where the majority of products and components are scheduled and built in response to a confirmed order received for it from a final customer. A £23m EU project involving leading auto... Read More about An engineering systems approach to strategic change: The case of the European Automotive Industry.

Servitisation and value co-production in the UK music industry (2012)
Presentation / Conference Contribution

Purpose: To explore the impact of servitization on the music industry and seek lessons for other servitizing firms.

Theoretical Background: Servitization describes the move by manufacturers to generate revenue through provision of service associa... Read More about Servitisation and value co-production in the UK music industry.

Enterprise imaging: Drawing a complex enterprise (2012)
Report

Enterprise Imaging is an approach to provide a two-dimensional visual depiction of a multi-organizational enterprise which provides products and/or service output. It does not show process flows, rather the resource owners
and capabilities which co... Read More about Enterprise imaging: Drawing a complex enterprise.

Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce (2012)
Journal Article

Purpose: The purpose of this paper is to present a visualisation of the firm's offering from a service-dominant logic (S-DLogic) perspective. The case of Rolls-Royce is presented as an avenue through which to explore an alternative view of the firm's... Read More about Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce.

The adaptation of product cost estimation techniques to estimate the cost of service (2012)
Journal Article

This article presents an approach to ascertain whether product cost estimating techniques can be adapted for use in estimating the costs for providing a service. The research methodology adopted consists of a critique and analysis of the literature t... Read More about The adaptation of product cost estimation techniques to estimate the cost of service.

Going with the flow: A systems approach to how an academic health science centre creates value through collaboration (2012)
Journal Article

This briefing looks at the case of Cambridge University Health Partners, the management organisation of the Cambridge Academic Health Science Centre (AHSC). An AHSC is a partnership between one or more universities and healthcare providers focusing o... Read More about Going with the flow: A systems approach to how an academic health science centre creates value through collaboration.

Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes (2012)
Journal Article

Since the rise of music on the internet the record industry has reported falling total sales revenues. This has occurred at a time when technology has radically increased choice, availability and the opportunity for the consumer to purchase music. To... Read More about Servitisation and value co-production in the UK music industry: An empirical study of Consumer Attitudes.