A critique of product and service based systems

Huang, Xiaoxi; Newnes, Linda; Parry, Glenn

Abstract

The review presented in this paper examines the differences and similarities between products and services. These are then presented as a basis for questioning the need for a business to manage products and services differently. A spectrum of the different types of business and management approaches between product-based firms and service-based firms is then illustrated. The conclusion from the critique is that products and services are rarely definitive and distinct.

• Conference Name: The 7th International Conference on Manufacturing Research (ICMR09)
• Publication Date: Jan 1, 2009
• Peer Reviewed: Peer Reviewed
• Pages: 405-412
• Book Title: Proceedings of the 7th International Conference on Manufacturing Research (ICMR09)
• Keywords: service, cost
• Public URL: https://uwe-repository.worktribe.com/output/1435575
• Publisher URL: http://www2.warwick.ac.uk/fac/sci/wimrc/news/icmr09/conferenceproceedings/icmr09_conference_proceedings.pdf