Theory and practice in SME performance measurement systems

Hudson, Mel; Smart, Andi; Bourne, Mike

Abstract

Describes research undertaken to evaluate the appropriateness of strategic performance measurement (PM) system development processes for small- and medium-sized enterprises (SAIEs). An evaluation is undertaken often PM approaches found in the literature. To facilitate this evaluation a typology is presented which synthesises current theory. This evaluation resulted in the identification of a process, based on its congruency to the theoretical model, tchich is used for an empirical investigation. Empirical data from SMEs is collected and analysed using the typology. This indicates a discontinuity between current theoiy and the requirements of practitioners in small companies. The paper concludes with a number of recommendations to facilitate the development of appropriate PM processes for SMEs. © MCB University Press,.

Citation

Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations and Production Management, 21(8), 1096-1115. https://doi.org/10.1108/EUM0000000005587

• Journal Article Type: Article
• Acceptance Date: Jan 1, 2001
• Online Publication Date: Aug 1, 2001
• Publication Date: Jan 1, 2001
• Journal: International Journal of Operations and Production Management
• Print ISSN: 0144-3577
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 21
• Issue: 8
• Pages: 1096-1115
• DOI: https://doi.org/10.1108/EUM0000000005587
• Public URL: https://uwe-repository.worktribe.com/output/1088409
• Publisher URL: http://dx.doi.org/10.1108/EUM0000000005587